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Passenger terminals

As the owner and operator of the core railway network of nearly 3,000 passenger terminals and their adjoining areas, SNCF Réseau is committed to making them accessible, welcoming and intermodal. We provide railway undertakings and authorised applicants with a range of services to support their passenger-related activities. All relevant information about access to passenger terminals and services is available in the Stations Statement (DRG). We also provide various businesses with the opportunity of offering railway-related commercial activities on our properties, e.g. advertising, retail shops and car parks.

SNCF Réseau – a major player in the upgrading of passenger terminals

In the 3,000 passenger terminals located throughout France, SNCF Réseau operates and upgrades the part of the infrastructure for which it is responsible. Essentially, this involves:

  • lines and individual sidings
  • platforms and access to platforms
  • large passenger halls
  • any required upgrade works (walkways and underpasses) related to modernisation projects such as disabled access
  • Road and pedestrian access to passenger terminals and adjacent areas

Upgrade works are conducted in close consultation with elected officials and the different stakeholders: railway undertakings, transport organising authorities, passenger associations, railway station shops, road transport operators, etc. In particular, regular exchanges are organised with the Association of French Regions and considerable work was done in collaboration with the Association of French Mayors. This work resulted in the creation of a “toolkit” for elected officials to help them implement their projects more easily.

Strong commitment to disabled access
 

Providing easy access for all travellers to the different railway station services is an unceasing concern for SNCF Réseau. We take particular care in ensuring access to mobility-impaired persons in those areas under our responsibility.

Today we are co-managing 400 railway station renovation projects, including 350 in existing regional stations and about 50 projects involving the creation of train stops (stations and stops).

Regulated standard services and non-regulated extra services

In addition to our mission to establish and commercialise train paths for railway traffic in the stations, we make our facilities available and provide standard services which are essential for the smooth operation of the terminals: track crossings (lifts and escalators), passenger information related to railway travel risks (signalling and safety lighting systems), road and pedestrian access to passenger terminals, etc.

As part of our activity we manage standard maintenance operations for our facilities (e.g. technical monitoring, maintenance and repairs, and snow removal) and organise more complex maintenance operations in relation with the development of the facilities and upgrade requirements.

We also offer extra services to railway undertakings and provide space on platforms and access areas to platforms, as well as in public areas directly adjacent to railway stations. Providing this space is intended for the development of commercial services for railway passengers. Other services involve technical operations such as supplying and cleaning the rolling stock.

The description and charges for regulated services are indicated in Part B of the Stations Statement (DRG), which may be consulted in Annex 9.1 of the National Railway Network Statement (DRR). Pursuant to the provisions of Decree 2012-70, this reference document is jointly published every year by SNCF Réseau and the Stations & Connections Division of SNCF Mobilités, which is responsible for passenger buildings and services provided within these buildings. The Stations Statement (DRG) is assessed the Railway Regulation Authority (ARAF), which then provides its opinion.

Railway-related commercial activities

Moreover we offer non-railway operators the opportunity to provide products and services for railway passengers within the areas under our responsibility in railway stations.

This may involve billboard advertising, distribution of food products, retail outlets and areas dedicated to organising intermodal transport (especially parking). These non-regulated services are managed in a traditional commercial manner. Charges are freely established by SNCF Réseau in relation to the commercial potential of providing products and services to railway passengers.

 

See also